Terms & Conditions

Last updated: June 10, 2026

These Terms and Conditions ("Terms") govern your use of the Tranzit Group platform, website and related services provided by Tranzit Group Pty Ltd (ABN 12 690 967 198) ("Tranzit", "we", "us"). By accessing or using our services, you agree to these Terms.

1. Our services

Tranzit provides shipping automation software that connects ecommerce stores to courier networks for rate comparison, label generation, tracking and fulfilment. We are a technology platform — not a courier or freight carrier. Physical delivery is performed by third-party carriers you select through the platform.

2. Account registration

To use Tranzit you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorised access.

3. Subscription and billing

• Subscription fees are billed in Australian dollars (AUD) and exclude GST unless stated otherwise.
• Plans are billed monthly or annually as selected. You may upgrade, downgrade or cancel at any time from your dashboard.
• Carrier shipping costs are separate from software subscription fees and are charged at the rates you select per shipment.
• We reserve the right to change pricing with reasonable notice. Price changes apply from your next billing cycle.

4. Acceptable use

You agree not to:

• Use the platform for illegal, fraudulent or prohibited goods shipments.
• Attempt to reverse-engineer, scrape or interfere with our systems or APIs.
• Share account access with unauthorised parties or resell access without written consent.
• Upload false, misleading or infringing content through the platform.
• Exceed reasonable API or usage limits that impact service stability for other users.

5. Fair use policy

Tranzit plans include usage limits appropriate to each tier. Fair use means:

• Using the platform for legitimate ecommerce fulfilment purposes within your plan's label and store limits.
• Not using automated scripts or bulk processes that place unreasonable load on our infrastructure.
• Not creating multiple free-tier accounts to circumvent plan limits.

We may contact you or restrict access if usage significantly exceeds normal patterns for your plan. Enterprise or high-volume users should contact us for a Scale plan.

6. Third-party carriers and integrations

Tranzit integrates with third-party carriers and ecommerce platforms. Their terms, rates, service levels and availability are governed by those providers. We are not liable for carrier delays, lost parcels, rate changes or integration outages beyond our reasonable control.

7. Intellectual property

All software, branding, documentation and content on the Tranzit platform and website are owned by or licensed to Tranzit Group Pty Ltd. You receive a limited, non-exclusive, non-transferable licence to use the platform for your business while your subscription is active.

8. Data and privacy

Your use of Tranzit is also governed by our Privacy Policy. You retain ownership of your business data. We process it only to provide our services as described in the Privacy Policy.

9. Service availability

We aim for high platform uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated where possible. We are not liable for downtime caused by third-party carriers, hosting providers or force majeure events.

10. Limitation of liability

To the maximum extent permitted by Australian law, Tranzit's liability for any claim arising from these Terms or your use of the platform is limited to the fees you paid to us in the 12 months preceding the claim. We are not liable for indirect, consequential or lost-profit damages, including shipping delays or carrier errors.

Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

11. Termination

You may cancel your account at any time. We may suspend or terminate access if you breach these Terms or if required by law. Upon termination, your right to use the platform ceases. We will retain or delete your data in accordance with our Privacy Policy and legal obligations.

12. Governing law

These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact

Questions about these Terms? Contact us at info@tranzitgroup.com.au or send an enquiry.