Talk to people who know shipping

Stuck on a label, a booking or a parcel that hasn't moved? Email our Australian support team and we'll get back to you within one business day.

What do you need help with?

Pick the closest match. Most answers are one click away.

Fix a common problem
Labels that won't generate, rejected bookings, tracking that isn't moving and unexpected charges, with what to check first.
Open the help centre: Fix a common problem
A parcel is lost or damaged
What evidence a claim needs, who assesses it and how we can help you submit it to the courier.
Shipping claims: A parcel is lost or damaged
New to Tranzit Group Australia?
See the portal with our team, ask a pricing question or get help setting up your couriers and store.
Book a demo: New to Tranzit Group Australia?
Waiting on a parcel you ordered?
Contact the store you bought from. They hold your order and its tracking details and can follow it up for you.

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Email us the details
Send your account email, the order or tracking number, the courier and what went wrong to info@tranzitgroup.com.au.
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We reply
Our Australian support team replies within one business day.
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We follow it up
Where a courier is involved, such as a delay or a damaged parcel, we follow it up with them and keep you posted.

Include these in your first email and we can usually sort things out in one reply, without coming back to ask.

Your account
The email address or business name your Tranzit Group Australia account is registered under.
The shipment
The order number, consignment or tracking number, and the courier and service you booked.
What happened
What you expected, what happened instead, and any error message. A screenshot helps.

Each timeframe comes from our Terms or Privacy Policy.

Request	What to do	Timeframe
General support	Email info@tranzitgroup.com.au or use the contact form	Reply within one business day
Lost or damaged parcel	Tell us and send the evidence the claim needs	As soon as you can: courier claim deadlines apply
Invoice dispute	Tell us the amount and why you dispute it	Within 14 days of the invoice date
Approved refund	Paid to your original payment method or wallet	Within 10 business days of approval
Privacy complaint	Email us the details; if you're not satisfied, go to the OAIC	Response generally within 30 days

Feeling inquisitive? Have a read through some of our FAQs or contact our team for help.

Our Australian support team replies within one business day.

Send us a message and our team will get back to you within one business day.

Email our Australian support team at info@tranzitgroup.com.au or call 03 5905 6816. We reply within one business day.

Our Australian support team, who know shipping. Not a chatbot reading from a script.

Your account email, the order and tracking numbers, the courier and service, and what went wrong, with any error message or a screenshot.

Existing customers can log in to the Tranzit Group Australia customer portal at app.tranzitgroup.com.au.