Your data, handled with care
Tranzit Group Australia connects to your store and your courier accounts. Here's exactly what we can see, how we protect it, what we ask of you and what happens if something goes wrong, in plain English.
At a glance
- Your business data stays yours
- Yours
- Data is encrypted in transit
- In transit
- We don't sell personal information
- Never
- No lock-in: you can leave when you like
- Anytime
What we can see
Only what we need to book, label and track your shipments. It depends on how you use the platform.
Account details
Name, business name, ABN, contact details and preferences.
Shipments
Sender and recipient details, addresses, delivery instructions and what's being sent.
Connected stores
Orders, products, customers and fulfilment from Shopify, WooCommerce and other stores you connect, plus the API credentials for those connections.
Tracking and delivery
Scan events, proof of delivery, photos and signatures from the couriers.
Billing
Invoices, wallet transactions and billing details. Card payments are handled by our payment providers; full card numbers aren't stored on our systems.
Usage
IP address, device and browser, and pages visited, from logs and cookies.
From:Privacy Policy 2: Personal Information We CollectTerms 37: Customer Data
Security is a shared job
We look after the platform. You look after the keys to your account. No system is completely secure, and we won't pretend otherwise.
We look after
- Access controls and authentication requirements
- Encryption of data in transit
- Network and application security measures
- Staff confidentiality obligations
- Responding to suspected data breaches
You look after
- Keep your username and password private
- Look after your API keys and integration credentials
- Don't let anyone you haven't authorised use your account
- Tell us straight away at info@tranzitgroup.com.au if something is compromised
Some of our service providers, such as cloud hosting, email and analytics, may store or process information outside Australia, including in the United States. We take reasonable steps to make sure it's handled consistently with the Australian Privacy Principles.
From:Privacy Policy 10: How We Hold and Protect Personal InformationPrivacy Policy 7: Overseas DisclosureTerms 39: Security
Your account, in plain English
The Terms say
Suspension
“Where appropriate and reasonably practicable, Tranzit Group Australia will notify the Customer of the reason for suspension and provide an opportunity to remedy the issue.”
Terms 42: SuspensionWhich means
We only suspend or restrict an account when it's reasonably necessary: for example an overdue invoice that isn't in dispute, suspected fraud, a serious security risk or misuse of courier services.
Where we can, we tell you why and give you a chance to fix it. Holding back a genuinely disputed amount won't get you suspended.
The Terms say
Leaving
“Where feasible, Customers may request export of eligible Account information before Account closure.”
Terms 43: TerminationWhich means
There's no lock-in contract. You can stop using Tranzit Group Australia whenever you like, and ask for an export of your account information first.
To close your account, get an export or disconnect a store or courier account, email info@tranzitgroup.com.au. Amounts already owed, existing bookings and claims on earlier shipments still apply.
If something goes wrong
01 / 03
Identify and assess
We have processes to identify, assess and respond to suspected data breaches.
02 / 03
Notify if serious
If a breach is likely to cause serious harm, we notify the people affected and the OAIC under the Notifiable Data Breaches scheme.
03 / 03
Keep the platform running
Where reasonably practical, planned maintenance that materially affects the services is announced in advance.
From:Privacy Policy 13: Data BreachesTerms 32: Platform Availability
Security FAQs
Feeling inquisitive? Have a read through some of our FAQs or contact our team for help.
Need more help?
Our Australian support team replies within one business day.
Tranzit Group Australia holds the API credentials for the stores and courier accounts you connect, so it can sync orders and book shipments for you. They are covered by the same protections as the rest of your information, and you are responsible for keeping your own passwords and keys safe.
Our Privacy Policy lists access controls, authentication requirements, encryption of data in transit, network and application security measures, and staff confidentiality obligations. No method of transmission or storage is completely secure, and we don't claim otherwise.
No. We do not sell personal information.
Some of our service providers, such as cloud hosting, email and analytics providers, may store or process information outside Australia, including in the United States. Where we disclose information overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Email us at info@tranzitgroup.com.au straight away, including if you think API or integration credentials have been exposed, so we can help you secure the account.
Yes. Either party can stop using or providing the Services, but amounts already payable, existing bookings and pending adjustments still apply. Where feasible you can ask to export eligible account information before closing.
Spotted a security concern?
Email info@tranzitgroup.com.au and tell us what you found. If it involves your account, API keys or courier credentials, tell us straight away.