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Terms & Conditions

The terms that govern access to and use of the Tranzit Group Australia website, shipping platform, applications, integrations, APIs and related freight-management services.

Updated: 17 August 2026

Terms FAQs

Short answers to common questions. The full Terms & Conditions above is what applies.

Need more help?

Our Australian support team is available Monday to Friday, 9am–5pm AEST.

No. Tranzit provides the technology platform you use to compare, book, label and track shipments. Independent Carriers carry out the transport, and Tranzit does not control their day-to-day operations.

Carriers may weigh, measure or inspect a shipment after collection. If it differs from what was booked, or extra charges apply (such as fuel, remote area or redelivery fees), the Carrier may adjust the freight charge and Tranzit may pass that adjustment on. We can provide supporting information on request.

Not automatically. Where transit cover is offered through the Platform, its own terms, limits and eligibility rules apply, and availability can depend on the Carrier, goods, declared value and destination.

Let us know as soon as you can. A claim may need tracking information, photos, proof of value and proof of packaging, and Carrier deadlines apply. Where appropriate we can help you submit the claim with the Carrier.

It depends on whether the Carrier has collected the goods, processed the booking or charged a pickup fee, and on the service booked. Approved refunds go to your original payment method or wallet within 10 business days.

Tell us within 14 days of the invoice date, with details of the amount and why you dispute it. We will not suspend your account just because a genuinely disputed amount is withheld while we resolve it.

Yes. Either party can stop using or providing the Services, but amounts already payable, existing bookings and pending adjustments still apply. Where feasible you can ask to export eligible account information before closing.