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How to choose shipping software for your online store

Eight questions to ask before you pick shipping software for an Australian online store, from courier choice and bulk labels to tracking, pricing and support.

  • 8 steps
  • 2 min read
  • Published

By the Tranzit Group Australia team

In short

  • Check it connects to the store and couriers you already use.
  • Look at the whole day's workflow, not one feature: import, rules, labels, tracking.
  • Ask what it costs, what's locked in and who answers when something goes wrong.

Shipping software sits between your store and your couriers, so the wrong choice shows up every single day. Before you sign up for anything, run through these questions. We've answered each one for Tranzit Group Australia so you can see what a good answer looks like.

Step 1

Does it connect to where you sell?

Orders should import on their own, and tracking should go back to the store without anyone copying it. Tranzit Group Australia connects to Shopify, WooCommerce, eBay, Squarespace, Shopline and Etsy today, with Temu and Amazon on the way. See all integrations.

Step 2

Can you use your own courier accounts?

If you've negotiated rates, you should be able to keep them. With Tranzit Group Australia you can connect unlimited supported courier accounts with no markup, use our pre-negotiated rates, or both.

Step 3

Can you compare prices before you book?

Get Quote shows live prices from every courier you've connected, side by side, with the best value flagged.

Step 4

Can it choose the courier for you?

Shipping rules pick the courier by postcode, state, weight, item quantity or order source, or simply the cheapest available service.

Step 5

How long does a busy day take?

Look for bulk printing. Tranzit Group Australia prints every label, manifest and packing slip for the day's orders in a single run, for thermal or A4 printers.

Step 6

What do your customers see?

A branded tracking page in your colours and logo, with SMS and email at dispatch, in transit and on delivery, keeps customers on your brand and cuts "where's my order?" emails.

Step 7

What does it cost, and can you leave?

Check for monthly fees, charges on every label you print and lock-in contracts. The Tranzit Group Australia portal is free to use*, with no monthly subscription, setup or software fees and no lock-in contract. Courier freight charges are separate.

Step 8

Who helps when something goes wrong?

Ask who answers and how fast. Our Australian support team replies within one business day, and our onboarding team goes through your settings after you register.

*Ex Melbourne customers only.

Ready to try it?

Our onboarding team contacts you after you register to go through your settings. Free to use*.

*Ex Melbourne customers only.

Get started free

Questions about this guide

Feeling inquisitive? Have a read through some of our FAQs or contact our team for help.

Need more help?

Our Australian support team replies within one business day.

It still saves time: orders import automatically, labels print in one run and tracking goes back to your store. And it's ready if you add a second courier later.

Yes. There's no lock-in contract, and you can book a demo to see the portal with our team first.

Yes. If you run several storefronts or warehouses you can manage them all from one Tranzit Group Australia account.

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