"Where's my parcel?" is usually the most common question a store gets after checkout. Each one takes time to answer, and most come from customers who simply can't see what's happening. Here's how to answer them before they're asked.
Step 1
Get tracking to customers quickly
Tracking numbers write back to your store automatically when you book, and the order is marked fulfilled, so nobody waits for someone to paste it in.
Step 2
Send updates at every milestone
Tranzit Group Australia sends SMS and email at dispatch, in transit and on delivery, so customers hear about progress without asking.
Step 3
Give them one page to check
A branded tracking page in your colours and logo shows where the parcel is, whichever courier carries it. What is a branded tracking page?
Step 4
Set honest expectations
Delivery dates are estimates unless a service is described as guaranteed, and tracking only updates when the courier scans the parcel. Say so on your shipping page, especially in peak periods.
Step 5
Chase the stuck ones for them
If a parcel hasn't moved for longer than you'd expect, email us the tracking number and we'll follow it up with the courier, so you can give the customer a real answer.
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*Ex Melbourne customers only.
