Returns are part of selling online. Handled by email, each one means a back-and-forth, a label to make and a parcel to watch for. A self-serve returns portal hands the first steps to the customer.
How a returns portal works
With Tranzit Group Australia, customers use a returns portal that generates their return label and keeps you in the loop. They don't need to wait for you to reply before sending the item back.
What your returns policy should say
- How long customers have to start a return.
- Which items can and can't be returned.
- Who pays for return postage.
- What condition items need to be in, and how to pack them.
- Whether you offer a refund, exchange or store credit, and how long it takes.
Your policy also needs to sit alongside customers' rights under the Australian Consumer Law, which a store policy can't take away.
Learn from your returns
Keep an eye on what comes back and why. Spend, delivery speed and carrier performance sit in the same analytics dashboard, so you can spot patterns, such as damage on one route.
Ready to try it?
Our onboarding team contacts you after you register to go through your settings. Free to use*.
*Ex Melbourne customers only.
