Plenty of everyday products are restricted for transport: some batteries, chemicals and other hazardous items among them. Rules differ between couriers and services, so it pays to check before you book rather than after a parcel is rejected.
Goods that may be restricted or prohibited
Depending on the courier and service, restricted or prohibited goods may include:
- certain dangerous goods and hazardous chemicals
- lithium batteries
- explosives, firearms or ammunition
- certain perishables, and certain alcohol or tobacco products
- jewellery or precious metals, cash or negotiable instruments
- live animals and biological materials
Carrier restrictions vary, and you're responsible for checking your goods are accepted by the courier you choose.
Before you book dangerous goods
- 1Confirm the courier you've chosen permits the goods.
- 2Declare them accurately, including the dangerous goods information in the shipment details.
- 3Make sure every legal and regulatory requirement is met.
- 4Package and label them appropriately.
- 5Complete any documentation the courier or the law requires.
What happens if they aren't declared
Couriers can reject bookings for prohibited goods and can charge for dangerous goods and incorrect declarations. If goods aren't declared correctly, you're responsible for the reasonable losses, penalties and courier charges that result.
Not sure if something counts?
Check with the courier first, or email us the product details and the courier you're thinking of. The full rules are in Terms sections 17 and 18.
Ready to try it?
Our onboarding team contacts you after you register to go through your settings. Free to use*.
*Ex Melbourne customers only.
