Customers mistype addresses all the time. Caught before you print, it's a quick fix. Caught after pickup, it can mean a delayed parcel, a redelivery or an address correction fee from the courier.
What to check
- The suburb and postcode match each other.
- The street address is complete, including unit or level numbers.
- A contact phone number and email address are filled in where the courier needs them.
- Delivery instructions are clear, if there are any.
When an order is skipped
When you print a batch in Tranzit Group Australia, orders missing required details are skipped and the reason is shown, such as a receiver phone number needed or missing address details. The rest of the batch prints as normal.
How to fix it
- 1Open the skipped order and read the reason shown.
- 2Correct the details, contacting the customer if you need to.
- 3Print it again.
Still won't print?
The help centre lists everything to check. Or email us the order number and the error message.
Ready to try it?
Our onboarding team contacts you after you register to go through your settings. Free to use*.
*Ex Melbourne customers only.